Refund Policy – Health Advance Massage

1. Overview

At Health Advance Massage, we are committed to providing high-quality massage and wellness services. This Refund Policy outlines your rights and our obligations under the Australian Consumer Law (ACL) and Victorian legislation.

Nothing in this policy excludes, restricts, or modifies your rights under the ACL.

2. Consumer Guarantees (Your Legal Rights)

Under Australian Consumer Law, our services must:

Be provided with due care and skill

Be fit for purpose

Be delivered within a reasonable time

If a service fails to meet these guarantees:

You may be entitled to a refund, partial refund, or re-service, depending on the issue

For major failures, you may cancel and receive a refund for unused services

A major failure includes situations where:

The service is unsafe

The service is significantly different from what was agreed

The service cannot achieve its intended result

3. Change of Mind

We do not offer refunds for change of mind, including:

Deciding not to attend an appointment

Booking the wrong service

No longer wanting the service

This is in line with Australian Consumer Law, which does not require refunds for change-of-mind purchases

4. Appointment Cancellations & Rescheduling

To respect our therapists’ time and other clients:

24+ hours notice:

Full reschedule or credit available

Less than 24 hours notice:

May result in a cancellation fee or forfeiture of deposit

No-show appointments:

Full service fee may be charged

These terms are permitted as long as they are clearly disclosed before booking.

5. Online Bookings & Prepaid Services

For bookings made online:

Payments are processed securely at the time of booking

By completing payment, you agree to this Refund Policy

Refunds for prepaid services:

Will only be provided where required under ACL (e.g., major service failure)

Otherwise, may be issued as a credit or rescheduled appointment at our discretion

6. Partial Refunds

Where a service has been partially delivered:

Any refund will be adjusted to reflect the portion of the service already provided

7. Gift Cards & Packages

Non-refundable for cash (unless required by law)

Transferable at our discretion

Must be used within stated validity period

8. Late Arrivals

Late arrival may result in reduced treatment time

Full fee may still apply to avoid disruption to other clients

9. How Refunds Are Processed

Where a refund is approved:

It will be processed via the original payment method, unless otherwise agreed

Processing times may vary depending on your bank or payment provider

10. Our Obligations

We will never:

Refuse refunds where legally required

Use misleading terms like “no refunds”

Override your rights under Australian Consumer Law

Such practices are unlawful in Victoria

11. Contact Us

For any refund or complaint requests:

Health Advance Massage

Craigieburn, VIC

Email: Healthadvancemassage@outlook.com

Phone: 0383519300